Quality assurance automation is increasingly becoming a necessity for small and medium-sized enterprises (SMEs) that need to automate their testing processes. Without it, SMEs may face a situation where they might not be able to deal with possible expenses stemming from service delays and performance issues.

With how advanced our telecommunications systems are right now, it’s no surprise that more and more businesses have become hugely dependent on outsourcing. You can’t deny that the Business Process Outsourcing (BPO) industry is booming, and it may be only a matter of time before every corporation in every trade you can think of is partnered with an outsourcing company or two.